What makes us different?

Delivering quality support is standard for us but working with TechWyse gives you something a bit different.

Quality as standard

Customer feedback is crucial in shaping the quality of our service. We partner with our clients to ensure communication is two-way, and we're always aiming high.

We not only have a service level agreement but a service quality framework at the heart of everything we do. Our success is based on achieving quality outcomes for clients.

Our helpdesk service promise

Our average response time is under 12 minutes and we promise you that someone will look at your issue in less than 30 minutes.

The progress of every ticket is monitored every step of the way and scored to be reviewed after completion. Keeping to our resolution times is obviously important but we look at more than that and review tickets against other factors such as effective communication, efficiency of service and level of service.

Culture is key

People are key to everything we do at TechWyse. We focus on creating a calm, supportive and stimulating environment for colleagues so they can support clients in the same way.

When not supporting clients,
you might find us…

Having a Nerf battle
Eating one of Phebe’s delicious cakes
Competing in a gaming tournament
Caring for our office plants and fish
Chilling on the bean bags
Playing chess
Walking or running around the farm

We strongly believe that to do our best work, we have to enjoy the process.

The team behind the screen

‘Growth is at the heart of what we do’ – for our business, for our clients, but most importantly, for our people.

We have a young team, and we believe in investing in them. From apprenticeships to management training, and with flexibility around hybrid working, each staff member is encouraged to develop in their own way.

What makes us different?

Delivering quality support is standard for us but working with TechWyse gives you something a bit different.

Quality as standard

Customer feedback is crucial in shaping the quality of our service. We partner with our clients to ensure communication is two-way, and we're always aiming high.

Our helpdesk service promise

Our average response time is under 12 minutes and we promise you that someone will look at your issue in less than 30 minutes.

Culture is key

People are key to everything we do at TechWyse. We focus on creating a calm, supportive and stimulating environment for colleagues so they can support clients in the same way.

The team behind the screen

‘Growth is at the heart of what we do’ – for our business, for our clients, but most importantly, for our people.

Social and environmental value

At TechWyse, we’re committed to operating responsibly.

Our aim is to make a positive impact on our workforce, our clients, our local community and the environment.

Our awards and technology partners

Contact us now to find out how we can support your IT needs