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How To Enable Multi Factor Authentication

Niall Jackson – Client Care Engineer

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Step-by-step Guide

Over the past few months, we have seen a rise in the number of account breaches. Because of this, we are now rolling out multi-factor authentication or MFA for all users. MFA adds an extra layer of protection to your account in the event of your password is compromised.

Step 1 – Download the Microsoft Authenticator App

First, head to the App Store, or Play Store and search for Microsoft Authenticator.


It is available on both Android and Apple devices.


We are going to need this later, so start the download now.

Android Version

Apple Version

Step 2 – Log in to your Microsoft Account

Next, you need to go to on your computer, and click sign in.


Then enter your email address and password as you normally would.


Because we have already enabled MFA on your account, you will be greeted by this prompt.

It's asking you to set up Multi-Factor Authentication.

Step 3 – Add your account to the app

Let's jump back to your mobile device.

When you open the app, you may be asked to review privacy settings. Say yes to these.

When the app loads, click add account in the top right, and select work or school account.

Then, select Scan QR code.

Step 4 – Scan the QR code

You may be asked to allow the app to use your camera, click yes.

Hold your phone up to the screen and scan the QR code.

If this does not work, select enter code manually.

You can find this code by clicking "can't scan image" on your computer screen.

Step 5 – Test the setup

Click next on your computer, and now the app will test that everything is working correctly.

You will receive a notification on your phone asking you to approve the sign in.

Click the notification and you will be asked to confirm that it is really you signing in.

If your phone has the capability, you can use Face ID or fingerprint recognition to do this.

Now, every time you sign into your account on a new device, you will have to approve this. You may be asked to verify your identity every few months, this is just a security measure.

If you ever receive a notification that you didn't ask for or don't know where it comes from, do not approve this and contact your IT helpdesk immediately OR if you are having issues, you can book a call with us here

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