Phone: 03332 400 660

What should you expect

from an IT Managed Service Provider

For businesses jumping in headfirst into the digital revolution, there are hundreds of different ways IT (information & technology) can help enhance your organisation. But the deployment of IT can lead to some issues and headache without the right technical help and know-how.

That’s where a IT Managed Service Provider can come in – these are specialized service providers who can help you resolve your computer issues. If you’re on the fence about whether to bite the bullet on technical support, this article will briefly outline what you can expect from working with an IT Support MSP.

Man explaining what you should expect from an IT Managed Service Provider

Helpdesk Support Lines and User Support

One of the costliest effects of IT faults for business owners is operational downtime. The longer it takes to resolve an issue, the more a business loses. Losses of productivity and repair costs are common.

An IT Managed Service Provider can offer instant-access helpdesk support lines. Your employees can easily call up a helpline and get through to an engineer who can help diagnose and resolve any issue. This will get them back up and running in no time!

Infrastructure Support

IT MSPs can advise on network infrastructure and have the tools for the job to deploy your IT infrastructure safely and effectively.

Selecting the components and devices can be a nightmare for business owners. Engineers can point out the right products for your specific needs. Hence maximizing the performance and efficiency of your network infrastructure.

Expert Advice on Digital Transformation and New Technologies

Going hand-in-hand with infrastructure support, MSPs can also advise you on brand new technologies to ‘level-up’ your business. In the need of a computer refresh? IT Support can help you pick out the right workstations for your business.

Engineers are tech enthusiasts. They keep up to date with cutting-edge devices. They’ll know what’s new in the market and

how emerging technologies like AI and cloud computing can help your business.

Ensure Data Security and Protection from Cyber Attacks

A data breach or cyber attack can be one of the most catastrophic IT faults for a business to experience. IT Support companies can help you improve your cyber security. Engineers can advise and install anti-virus software, configure advanced firewalls and set up access permissions. Some MSPs can also offer cyber awareness education for your employees so they’re aware of the steps they need to take to keep your business secure.

Backup & Data Recovery

IT MSPs can help businesses protect themselves from data loss. Engineers can configure scheduled backups of important company files like customer records. They can help you maintain daily or weekly backups of important files like emails, memos, reports and user data.

To protect your business’s data in the case of a disaster like a fire, IT Support companies can advise on cloud storage options for location redundancy. In the event of data loss through hard drive failures, IT Support companies can help you recover your data or send your drives over to data recovery specialists.

Compliance and Confidentiality

Maintaining compliance with data and computer regulation like the General Data Protection Regulations (GDPR) and the Computer Misuse Act can be very difficult.

MSPs are experts in their field and can help you handle personal data safely and comply with GDPR. They run to a strict confidentiality code and will handle any data appropriately and discretely. If you need assistance with issues containing sensitive information, the professionalism of IT engineers gives you the confidence to trust their services.

Is your current MSP giving you all this value?

Are you looking to get the ball rolling with Managed IT, or are not quite getting what you need from your current provider?

Here at TechWyse we can sort your business’s whole IT infrastructure in 30 days or less!

Alternatively, send us an email at: [email protected]

Or give us a call on: 03332 400 660