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What is IT Support?

The past couple of years has been one of the fastest periods of digitalisation our businesses have ever seen. The strain of the pandemic has now pushed industries towards concepts like hybrid working and digital client contact.

Reliable IT Support (Information & Technology) is now critical for your business to stay online and connected.

It can be extremely difficult to maintain your employees’ network and IT access. System failures or even cyber-attacks can be catastrophic for your business. This could result in huge revenue losses…

What can IT Support do for your business?

That’s where you should call in the experts: IT Support, or technical support, is the use of trained IT specialists to support your computer-related needs. The use of this service helps you to resolve any computer problem that you may have. Good IT Support allows your employees to continue working and keeps your company’s data safe.

How can IT Support Help?

IT Support can help introduce great cost-saving measures and bring in new ways of working. This includes providing reliable remote access for employees working at home or enabling video conferencing solutions for meetings with your staff and clients. At the very basic level, technical support can help you keep your systems online and connected to the Internet.

Costs of poor IT Support

Little or no IT support infrastructure can lead to serious problems for your business. Even the most basic faults can cause hours of downtime. It may be possible for a tech-savvy employee to fix problems one-by-one. But any time offline will cost you even more money in lost productivity. If your business has multiple devices on a shared network, a quick fix could have even more consequences for other users.

Also, a lack of cyber security creates a serious problem for your organisation. Without guidance in setting up firewalls or anti-malware, your business could

be vulnerable to cyber-attacks. This could:

  • Cause damage to your computer systems.
  • Lead to even more costly downtime.
  • Expose your customers’ personal data.

A data breach could lead to fines for your business under current Data Protection legislation. As you can see, it’s just not worth going at it alone when it comes to digital security.

How should you deploy

There are a few ways business owners can deploy IT support in their business. The avenue you should pick rests entirely on your organisation’s needs.

Small Businesses

If you’re a small business, you should work with a Managed Service Provider (MSP). These firms offer dedicated support to your employees when they need it. They work outside of your company and use methods like remote access to detect and fix any technical problems. This then avoids the need to take on dedicated staff and ensures you get a great level of IT support.

These solutions can be quite affordable if you opt for a monthly subscription-based service. With this model, business owners can reliably factor the price of support into their operating costs.

Large Businesses

Larger businesses may still choose the MSP option. However, if your organisation has a large office with lots of users, having an IT department on-site can help you resolve any issue as quickly as possible.

On-site technicians can work in tandem with an MSP to carry out any fixes that cannot be completed remotely. However, you will have to bear the costs of taking on extra staff and purchasing equipment. Though, for larger businesses, the cost-savings of a seamless IT experience can help quickly absorb this loss.

All businesses have the right to a reliable and cost-effective IT Solution, no matter their size. Here at TechWyse, we take the pain out of the process.

See which of our CARE plans are right for your business

Alternatively, send us an email at: [email protected]

Or give us a call on: 03332 400 660